- Skills inventory mapping out job duties to employee skills.
|Employee ID||Job duties||Employee Skills|
|3334. Administrative Analyst||– working in the departmental organ to ensure the effective use of budgets and optimize processes
– provide internal support to departments that require to increase productivity and efficiency
– conduct research in the form of review processes, surveys, and interviews
– data analysis to understand and solve problems
|– proficient skills in math, computer skills, and research
– Efficient problem solving, communication, and presentation skills.
|4354. Job Coach||– the implementation and development of proper coaching techniques to aid the clients solve challenges related to employment
-reviewing employee resumes and proposing improvements as required
-good communication skills
– effective problem-solving and analytical skills
|4534. Mediator||-guiding employees reach agreements on conflicts
-observe the employees for possible or potential problems that may arise due to disagreements and make contingency plans
|-ability to address cognition and emotional distortions
-effective containment and communication skills
|3544. Research Analyst||-conducting variance analysis
-analyzing and identifying trends and offering recommendations to business processes
|-strong data modelling, analytical, and mathematical skills
-ability to structure complex sets of data to understandable and manageable reports
-ability to use Excel and data modelling software
|5755. Strategy Manager||-offering support to the structuring of the organization’s long-term strategy
-carrying out analyses and research of operational processes and effectiveness
– analyzing market competitors and trends
-reporting and monitoring on projects
-guiding and supporting executive decision-making processes
|-demonstrates excellent knowledge of business procedures and operations
– effective interpersonal and excellent communication skills
– strong planning and organizational skills
-demonstrates strong leadership skills
– strong analytical and research skills
- How the skills inventory will be applied to develop employee capacity
A skills inventory notes and documents the experiences, education, and skills of an organization’s employees. This type of information may be used to evaluate whether the staff are capable of working and performing their roles to meet the organization’s goals. Having a better understanding of the current employees’ skills and gaps aids in the efforts of strategic planning. With an updated and clear skills inventory, the management can identify any underlying gaps existing between the knowledge and skills the organization has in the current workforce compared to what the organization requires to meet both current and future obligations.
Information contained in a skills inventory aids the management team not only in the decision-making process but also in the development of employee capacity. This may be achieved through the following areas: hiring additional staff to meet current and future obligations better, issuing the right responsibilities to the right individuals, staffing and equipping project teams with an applicable talent for the success of the organization, and to formulate a workforce plan for the organization’s future needs. Understanding employees’ skills pave way for the organization to plan for the future. An organization that arms itself with such knowledge can plan further ahead through training, hiring, and strategies for career development, rather than being caught unaware or having to carry out business in the last minute. Since we never what may happen tomorrow, organizations should always be ready to handle whatever may arise. Through the identification of required skills and making efforts on how to polish and build them, an organization is better prepared for any changes that may come it’s way.
- How the necessary training will be planned
For every organization, employee training plays a major role in the success or failure of the business. Proper training not only enhances employee retention, but it also enhances employee engagement. When properly done, it brings about a positive impact on innovation, productivity, and efficiency. Effective training pulls an organizational closer to the customers and ultimately, business profitability. Nevertheless one has to be aware that effective training does not just happen out of the blue, but requires proper and timely planning and preparation. The training has to personalize and effective. When setting up and planning for training, a five-step approach needs to be followed: capturing needs and formulating goals of the training program, choosing the right software for employee training, structuring personalized, engaging, and useful learning experiences, delivering and performing timely employee training, and improving and tracking the employee training process (Greany, 2019).
Before embarking on the employee training project, one has to clearly outline the desired end goals and business needs. One has to capture an honest and clear set of goals and needs to help in establishing the approach that will be used as a success marker for all initiatives regarding employee training. Secondly, it is a no-brainer to take a digital approach with training employees, more so when there is a need to provide experiences that are personalized to many employees. Thirdly, the success of the training program depends on how well the employees engage with the training activities hence the need to develop an approach that incorporates and utilizes engaging and personalized training experiences. The fourth step involves offering training in such a way that it is useful for them, hence the need to provide timely and strategic training. Once all the processes have been completed, one has to watch and observe the approach by which employees interact and access the training, also assessing its effectiveness. This aids one to decide on ways to enhance the training program.
- Metrics of what success will look like and how gaps measurement and metrics of success will be captured
For companies to be great and effective, the management teams running the companies have to be great and effective too. Hence, the management teams have to be aware that the effective approach to know the effectiveness or improve a process, by measuring it. Effective metrics ought to promote success and action. To properly capture success metrics and measure gaps, one has to look at an organization and imagine it as a machine with levers, outputs, which can be pulled to affect the organization’s behaviour.
To gauge the success of an organization, various success metrics can be used. These include the break-even point, leads converted and leads generated, indicators of sales, net profit, employee satisfaction, and customers. The break-even point refers to the amount or number one needs to arrive at in a certain period for the organization to sustain its activities and cover its costs. In the leads converted and leads generated approach, one has to keep track of the source of leads to aid in making decisions on the sectors to allocate marketing finances. Similarly, one has to be aware of the number of leads that can become clients, which in turn aids in the growth track.
The overall success of an organization can also be indicated by sales frequency which can be divided into new and existing customers, and profit made on each sale, products or services generating the vast majority of the money, and so on. The profit approach also aids in ensuring that the company remains profitable once all the expenses have been catered for. The success of an organization can be demonstrated by its customers, which may be in the form of new customers, referrals, and repeat customers (Tyler, 2015). Having customer information is an integral part of the event one has to look back at the track of the success of the business. It also crucial to maintain employee satisfaction since the employees act as the face of the organization and as such, the staff is an integral part of the organization and by maintaining a proper working environment, pulls the organization closer to success.
Kirstie Greany (2019). “How to implement an effective employee training program.” Elucidat. Retrieved from https://www.elucidat.com/blog/employee-training-program/. Retrieved on 19 October 2019.
Tim Tyler (2015). “7 Metrics to Help You Measure Success and ROI.” Verizon Connect. Retrieved from https://www.verizonconnect.com/resources/article/how-to-measure-business-success/. Retrieved on 19 October 2019.
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