management system

An event management system is a set of software applications designed for managing events. The aim of the event management system is to provide a flexible and manageable workflow for hotels and other service providers. The event management system will be an integral part of ensuring cashless purchases for individuals attending music festivals and other related events. The management will establish the necessary security templates to be able to track the individuals attending music festivals and other events, and it may also aid in other cases, such as limiting the number of individuals in the event and controlling the time frame that the individual spends at the event.

Leaking of information that pertains to the users of the system is one of the biggest privacy concerns projected to arise from the implementation of the events management system. The event management system allows people to read without restriction information related to the user of the system, especially in the use of RFID technology. Additionally, the system will also track the spending habits and the locational information of the users.  When an individual is tracked over long periods of time, the personal information of a user can be accessible to the system users.

The supply chain department advocates for the implementation of the system as it would allow them to solve issues relating to poor organization, misplacement of materials, and other errors that result from the manual process. The human resource department would advocate for the event management system as it would reduce their workload—tasks like physically tracking an asset, scanning of individual barcodes, and counting on the inventory amounts. Finally, the security department would advocate for the use of the event management system as it would reduce the cases of theft and make it easier for the department to locate stolen items. The system will also be essential in ensuring fewer cases of counterfeiting and thefts to facilitate recalls and replace costly replacements.

Use Case

This paper will discuss the case study in Padget-Bealed Inc. It will focus on the implications of a suggested event management system in the cashless purchases by adult attendees.  The paper will assess the expected benefits and ease in the flow of work, the shortcomings and compliance issues, security and privacy issues, and the relevant laws and regulations which will govern the implementation of the events management system and the wedding bands. The report will additionally include a list of recommendations for the overall performance of the event management system.

Types of data collected

The event management system is expected to adopt the use of RFIDs, which will collect locational data of the users. The location data will be useful in tracking the movements of the attendees, and the Paegent Inc technology department will always know where the attendees of the show visit, which section of the show had most attendees, and the shows that didn’t attract much attention. The data can help the organization make in the moment decisions such as adding another lane or to change the arrangement of something.

The RFIDs collect financial information of the attendees to allow for cashless payments. The attendees have to link their account details with the RFIDs chips to do this. The advantage of linking the account information with the chip is that attendees can easily pay for events and make payments for drinks and other things easily. The downside of collecting financial information is that if not protected, such data can be used to launder money from the clients.

Social media data of the attendees will be collected by the event management system. For the attendee, this data will help them easily share the parts of the events that they are finding exciting just by clicking the share button on the wristband. For the events manager, the data will help in the marketing of their events in the future and in determining their clientele. The downside to the collection and processing of such information is that it puts the users at risk of individuals with the aim of using the data maliciously.

The collection of the location data is beneficial both to the events management team and to the attendees of the show. For the attendee, the location data is efficient as it gives them protection and allows them to be found in case they get lost during the event. However, while the collection of location data has a lot of benefits for the attendee and the event planner, if the data is not protected, it can be misused by stalkers to the disadvantage of the attendee. Therefore, the location data of the attendee must be protected at all times to ensure the efficient running of the event.

Like most events, attendees do not know the information that’s collected by the RFID wristbands, and they cannot turn off or on their location information as they wish. The use of RFID may be violating the privacy of the attendees of the shows. In the future, if consumers feel threatened by the amount and use of the data collected about them, they may rebel against the use of RFIDs or take other cautionary measures that would be of disadvantage to the hotel and the event management system.

Compliance issues related to the use of RFIDs

For the company to effectively use the RFID wristbands, it will need to comply with laws governing the sharing of private information. Firstly, the company has to comply with the Privacy Act of 1974, which regulates the collection, usage, maintenance, and usage of personal data relating to United States citizens. Secondly, the company must comply with the e-government Act of 2002, which requires that agencies designate a given point of contact for privacy compliance and must be consulted throughout the life cycle of the RFID system. Thirdly, the company must comply with the Federal Information Security Management Act (FISMA), which requires that minimum level of controls to protect information and information system. Fourthly, the company must comply with the Consolidated Appropriations Act of 2005 that requires companies and agencies to assure that the use of technological devices does not erode the privacy protections relating to the collections and the use, maintenance, and distribution of private information.  Fifthly, the company must comply with the Federal CIO Council Privacy Control Families that require organizations to implement the privacy controls and protect the relationships with business partners, employees, and customers.

Privacy and security issues relating to the case

The main privacy and security issue on the use of the RFID wrist bands is that the tags will enable merchants to track individuals by linking up the consumers’ names and their financial details obtained at the point of purchase. Secondly, merchants will be able to pick up personal information relating to customers and will targets ads on the customers’ mobile phones and laptops.  Thirdly, none of the RFID bills have been passed into law. However, many states continue to introduce bills relating to their use monthly.  Fourthly, when individual items begin to be tagged, as Walmart is suggesting, pallet level targeting will become a privacy issue for many individuals. Fifthly, database security is a major concern, especially if companies do not properly secure their databases to protect personal information.

Relevant laws, regulations, and standards

RFIDs operate under the FCC regulations on low power devices.  Firstly, the FCC classifies RFIDs as secondary spectrum users, and in their usage, they must not cause any interference to other wireless operating devices.  The FCC limits the emission of the RFID not to exceed 928MHz for UHF, 14.010MHz for high frequency, and 13 kHz for low frequency. If the devices exceed the emission limits, they must be shut until all the problems are resolved. Secondly, the FCC rule on equipment certification requires that the RFID readers and other intentional radiators must be certified and labeled compliant by the FCC before they can be allowed to use the RFID. The certification is to ensure that the emissions of the device are within the recommended limits. The device is later labeled as FCC compliant. Thirdly, the FPP rule on the responsible party defines them as the person responsible for the operation of the RFID and maybe the manufacturer, importer, or vendor. In this case, Paegent, Inc falls under the category of vendor and is responsible for ensuring that the devices at their disposal meet the specifications of the FPP when they are being operated.

Best practices for security and privacy

For the event management system to be effective, the company must ensure that employees understand the new systems and the security measures involved in implementing them.  Training programs are the best ways to ensure that employees reduce the threats that may arise from the use of the event management system. Some of the normal operations employees need to know about the security of users’ data include reminding them to create strong passwords for their personal accounts and to change them regularly to save them from phishing.  To always avoid clicking on links from unfamiliar senders and suspicious emails. The employees should report any unusual behavior immediately.

The event management system should have strategies put in place to ensure that there’s a quick response to any form of a data breach. One of the best practices should include a good incident response, which allows the hotel to recover any data lost concerning the show attendees as fast as possible.  A regular test of the event management system should be required, and a data backup would be effective. Additionally, the company should ensure minimized downtime to increase the chances of data recovery for the company.

In terms of technology, the company should come up with tools that can create a security system that should rapidly detect and mitigate threats. The company should adopt deception strategies with the aim of creating decoys that will be dispersed in the IT environment, which would make it hard for a third party to determine the information that is fake and real.  When a third party can’t determine the information that’s real from information that’s fake, they change their tactics, which makes it easier for them to be detected by the security systems.

In terms of network, the event management system should leverage segmentation.  Segmenting of networks will allow the company to differentiate sensitive data from other applications by using subnetworks and segments with varying degrees of security. This will allow the company to have greater control and access to the most sensitive data and thereby reduce exposure in case of a data breach.

In conclusion, the proposed event management system requires a strong defense system and compliance policy that factor people, processes, networks, and technology.  The initiative will allow the agency to exercise better insight into managing adult purchases and event systems.  Some of the issues that can result from failure to adapt to the system include the possibility that an adversary would the RFID tags and devices and reduce business for the hotel.

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