Cultural Diversity in the Workplace Essay

Cultural Diversity in the Workplace

Culture is perceived as the underlying values that guide how individuals conduct themselves. Cultural diversity in an entity is as a result of traditions, values, practices, or the beliefs associated with employees on the basis of their age, gender, religion, ethnicity, or race. Economic globalization is deemed as an important driving force of cultural diversity in today’s organizations. The contemporary workforce comprises of people from different nationalities, religions, ethnicity, ages, and genders (Snider 46). Employers have come to realize that workforce diversity offers both material as well as intangible merits. In an effort to reap benefits associated with cultural diversity, employers must be in a position to communicate their dedication towards addressing the disputes of a diverse workforce. Alternatively, it is crucial for employers to celebrate the diversity of their employees in an attempt to avoid workplace issues such as hostility and awkwardness. In this report, the issue of cultural diversity will be discussed and an interview will be provided to understand the application of cultural diversity at ABC Ltd.

Humans are considered to be different since each person tends to have unique viewpoints. In an organization, diversity and inclusion initiatives should be introduced in an attempt to overcome barriers to diverse groups of people working together in a way that is productive. Since humans are different in various ways, there is a need for an entity to focus on the distinct forms of diversity in order to include programs that can help to recognize every employee. Such a move a move is important in enhancing the productivity of employees since workers are usually motivated in instances where they are appreciated (Powell 36). Thus, inclusion of different diversity initiatives in an organization is viewed as an integral aspect in enhancing the productivity of employees and organization as a whole. However, for an organization to reap the benefits, there is a need to understand the different forms of diversity that it can focus on.

Types of Diversity

An organization can recognize various forms of diversity as part of ensuring that there is full inclusion. Some of the different forms of diversity that an organization may consider integrating in its workforce are discussed in the following paragraphs.


This form of cultural diversity in the workplace can be apparent in instances where there are language barriers or a variation in the manner a business is performed. For most multinational companies, there is a need to consider ethnic diversity since operating in different areas may be incapacitated by language barriers. In some entities, there is a need to include ethnic groups that are underrepresented.


There are instances where there can be tension existing amid employees who have embarked on the academic direction to employment and workers whose experience is deemed to be vocational in nature. This form of cultural variation may result in a conflict where it is argued whether theoretical or practical experience will assist an organization in attaining its maximum growth.


The difference in gender may also be another cultural issue in an organization. In most cases, the cultural difference in gender emanates from variations in pay and other issues such as harassment. There is a need for an organization to ensure that it has a policy that protects either gender.


Traditionalists, Generation X and millenials constitute some of the generations that comprise a diverse workforce. This form of diversity is usually characterized by variations in the manner work is viewed. For instance, millenials are recognized for seeking flexibility and handling tasks that align with their values.

Lesbian, gay, Bisexual, and Transgender (LGBT)

The LGBT community usually comprises of various groupings that tend to possess unique needs as well as experiences. Thus, in the creation of LGBT strategies, it is important for companies to address the needs of the various groups.


Employees in an organization may have different religious beliefs that may have to be recognized by an entity. For instance, different religious groupings may be associated with varied dressing codes, distinct dietary requirements, and some particular days off.

Workplace Issues That Involve Cultural Diversity

Every organization that has emerged as a constructive example of cultural diversity has experienced issues in regards to facilitating people from varied groupings to work cohesively. Human resource personnel and the leadership of an organization must be responsive to the different issues. Some of the diversity concerns in the workplace are discussed in the following paragraphs.


Conflict occurs in instances where racism, lack of respect, prejudice, as well as discrimination, is allowed to promote in a workplace. Attitudes that are intolerant can lead to open conflicts in case companies do not take appropriate measures that correct steps that show that any form of discrimination would not be tolerated (Brislin 42).


The issue of harassment can present itself in a diverse workplace setting, where leaders are not in a position to recognize the signs of harassment and deal with the individuals perpetrating the violence in the workplace. Training should be offered to employees in an attempt to make them understand the aspects that constitute harassment. Employees who are involved in harassing others are supposed to be dealt with based on the procedures that are provided by a company since different entities tend to have varied ways of dealing with employees engaged in harassment. Harassment may have devastating impacts on employees as well as the company as a whole. A good example of a company where harassment has been considered to have caused immense damages is Uber.

Disregarding Needs

Some entities are involved in ignoring the needs of a specific group of employees such as the disabled. Through failing to provide such a group with the necessary equipment that can help them perform their duties appropriately, the employees become disillusioned. Employers have the responsibility of leading the way in creating a relaxed workplace for all its employees.

Benefits of Cultural Diversity

Drives Creativity and Innovation

One of the benefits that can be associated with cultural diversity is helping to drive creativity and innovation. The culture associated with individuals is critical in seeing the manner in which people perceive the world. Different viewpoints along distinct personal as well as professional experience of a global team can help in providing new perspectives that inspire colleagues to perceive the world and workplace differently (Brislin 53). Diversity of thought has been indicated to breed creativity, which is influential in solving problems and meeting the needs of customers in new and exciting dimensions. Through offering a platform that encourages open exchange of ideas, organizations are in a position to reap the largest benefits of diversity in the workplace.

Makes a Business More Profitable and Competitive

A multicultural workforce has the ability of providing an organization with a significant competitive edge in instances where an organization desires to expand into new markets. In most cases, a product offering needs to have the adaptations that can help it succeed in the international markets. Comprehension of local guidelines, customs and regulations, as well as the competitive landscape can assist a business to thrive (Laroche & Yang 62). Alternatively, local connections, cultural understanding and native language skills can help in boosting global business growth exponentially.  When a business is more competitive, it means more profits. Therefore, a culturally diverse workforce is critical in enhancing the profits as well as competitiveness of businesses.

Increasing Productivity

A culturally diverse team has the ability to exchange ideas in a workplace situation where there are different problems that need to be resolved. When different workplace issues can be resolved by the integration of knowledge from varied employees, it makes it for an organization to increase its productivity since there are minimum barriers resisting an organization from increasing its productivity. Alternatively, employees are motivated to work in organizations where they feel comfortable and where their needs are scrutinized and attended. Thus, an organization that includes different cultural diversity programs in its operations is likely to reap the benefit of increased productivity.

Cultural Diversity at ABC Ltd Interview

The following is an interview held with the manager of ABC in an attempt to understand cultural diversity in the company.

Interviewer: Hello sir?

Manager: Hello to you

Interviewer: I think your company is doing well based on the current profits recordings as well as being rated as one of the companies that employees are dying to work for. What would you attribute your company’s success to?

Manager: Well, the company has been doing well even in the past only that it has not been put on the public eye. The company’s performance can be owed to the good practices that the company has put in place, which make employees comfortable performing their duties. The company ensures that it integrates different cultural aspects associated with employees in ensuring that there are minimal or no collision among the employees.

Interviewer: Thank you for the response. Has there been any issue of cultural diversity that you have been involved with that gave you problems in the past?

Manager: Yes. A major concern in the past was sexual harassment. There were many cases reported in the company in the past concerning sexual harassment, and the workers who were affected the most were women. This was due to the leadership that was there before I was hired by the company. From the records that I have, there were at least six reported cases of sexual harassment in the company every week. Women reported that they were sexually harassed through verbal attacks and touching them inappropriately. However, I addressed the issue upon taking the leadership of the company.

Interviewer: Thank you. How did you manage to address the issue of sexual harassment?

Manager: well, upon taking the leadership of the company, I received a few complains in the first week, which made me to go to the records to see whether there were any policy guidelines to deal with the problem. However, I came to understand that the previous leadership had not put down any policy regarding the issue. This being the case, I called for a meeting with the employees and we negotiated on the issue and came up with the policy guideline that every employee was comfortable with. First, we set the definition of sexual harassment in the company by providing what will constitute sexual harassment. Then, we went ahead and instituted the punishments that will be associated with the vice. The disciplinary measures included dismissal of an employee in case it was proved that there was sexual harassment.

Interviewer: Thank you once again. What other policies or cultural diversity programs have you introduced in your organization? If any?

Manager: In our organization, we have introduced several programs that support cultural diversity. However, among the major ones include religious tolerance, anti-discrimination policy, and equal pay policy.

Interviewer: Thank you so much for allowing me to understand your organization in relation to this area. It was a pleasure hosting you.

Manager: Welcome!! Feel free to talk to me again.


Cultural diversity is an integral aspect in any organization as it is beneficial to an entity. Cultural diversity may include different forms, including education, religion, race, ethnic background, as well as gender, among others. It is crucial for an organization to consider integrating cultural diversity in its operations as it helps in increasing the productivity of an entity. Alternatively, cultural diversity has been associated with the creation of an excellent environment for supporting creativity. It is through employees being creative that they are in a position to innovate. Furthermore, cultural diversity has been associated with the ability to support an organization’s competitiveness, which in turn helps to increase profits for an entity. Therefore, cultural diversity should always be supported.

Works Cited

Brislin, Richard W. Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace. Westport: Praeger, 2008. Print.

Laroche, Lionel & Yang, Caroline. Danger and Opportunity: Bridging Cultural Diversity for Competitive Advantage. London: Routledge, 2014. Print.

Powell, Gary N. Managing a Diverse Workforce: Learning Activities. Thousand Oaks, Calif: SAGE, 2011. Print.

Snider, Meryl. Cultural Diversity: International Perspectives, Impacts on the Workplace and Educational Challenges. New York: Nova Publishers, 2014. Print.











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