Conflicts are common occurrences in human life. As a healthcare practitioner, effective conflict resolution strategies ensure timely, effective, and informed clinical decisions are made. Throughout my nursing career, I embrace collaboration as the main conflict resolution method. Collaboration allows discussions that are aimed at establishing a mutual solution. Although it may not satisfy both partners, the strategy enables parties to negotiate a solution that benefits all. Dalal (2017) noted that collaborating involved thorough inquisition about the contentious issue to identify the underlying concerns and establish resolutions. For example, during my first clinical practice, I was assigned a nightshift duty. Due to personality differences, my working style clashed with the daytime nurse who termed my work as disorganized. The dissatisfaction resulted in a conflict. However, both of us were we willing to talk and discuss the issues leading to misperception and different expectations. The cooperation ensured that we both attended to our duties in a mutual and understandable manner after solving the disagreements.
The skill that I would use the least is that of avoiding conflicts. Under this strategy, the disagreements are normally unattended. Piryani and Piryani (2018) indicated that avoidance of conflict causes delayed resolutions, and thus it is prevalent where the conflicting parties show low cooperation. Mostly, the disagreeing parties sidestep, withdraw, or postpone their sentiments resulting in a lose-lose situation. During my internship, I had a confrontation with a senior nurse over my priorities as a nurse. The senior nurse found me helping a patient to overcome a highly draining emotional situation. To her opinion, I should have been in the ward attending to urgent cases not knowing that I had been assigned the patient by the duty doctor. My attempt to explain the reason behind my actions led to aggressive confrontations. Thus, avoiding the conflict would have yielded better results.
Dalal, A. (2017). An exploratory study on conflict management with the perspective of education as a variable. Australian Academy of Business and Economics Review, 3(1), 13-26.
Piryani, R. M., & Piryani, S. (2018). Conflict management in healthcare. Journal of Nepal Health Research Council, 16(41), 481-482.
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