BUSI 610 DB 4 Correct Homework Answers

BUSI 610 DB 4 Correct Answers

Chapter 7: Mass customization of products has become a common approach in manufacturing organizations. Explain the ways in which mass customization can be applied to service firms as well.

In the world of manufacturing, mass customization is extremely prevalent. In any case, there is unquestionably a niche that has as of late opened up for mass customization inside the administration business. The objective of mass customization inside the administration business is progressively mind-boggling to deal with, particularly when managing an elusive resource. There are two specific examples of service firms that have implemented mass customization: The Information Technology industry and the automobile companies that offer mobile personal assistant technologies. “Companies use information technology (IT) to connect with customers, enabling them to recognize individual preferences, tailor products accordingly, produce promptly, and sell at a reasonable price” (Pollard, Chuo & Lee, 2016). Not only are these firms providing a service to the customers through the use of IT, but they are the recipients of customized services if they use an IT firm or department to handle their technological needs. Furthermore, when auto companies decided to upgrade technology within their vehicles, some higher-end brands opted to offer a mobile personal assistant service (Lexus, Infiniti, etc.) While it provides a customized service to its user, it is merely backed by a call centre of people who are available to assist with anything one may need.

Chapter 7: A top executive claimed that superior management is a craft technology because the work contains intangibles (such as handling personnel, interpreting the environment, and coping with unusual situations that have to be learned through experience). If this is true, is it appropriate to teach management in a business school? Does teaching management from a textbook assume that the manager’s job is analyzable and, therefore, that formal training rather than experience is most important?

Wisdom, intuition, and occurrence are the tools that guide those who have specializations (Kaplan, 2017).  Someone in superior management should have the intangible capabilities that sometimes only come from experience. However, this doesn’t mean that management can’t be taught from a textbook. Essentially, both are needed to get a full understanding to fulfil the important aspects of an executive position. One cannot assume that it is easy to attain a top executive position without some industry or management level position. One only climbs the ladder once there has been a proven tenure that can only come from implementing what has been learned about control.

Chapter 8: Do you believe that technology will eventually enable high-level managers to do their job with little face-to-face communication?

Yes, because with the advancements of technology managers have become significantly reliant on using other forms of communications in which, causes a lack of physical speaking. Communication is the main requirement when it comes to a manager and employee relationship. Managers realize that in today’s society information move at a rapid pace and managers need to keep up to stay abreast on new developments. More managers are mobile so getting information to their employees as quickly as possible is a necessity. Emails, text messages, and video conferences are all used by managers to give and received information in minutes. This, of course, begins and ends with high-level managers. It will be less effective with front line managers since they require a more hands-on approach.

Chapter 9: Look through several recent issues of a business magazine (Fortune, BusinessWeek, Fast Company, etc.) and find examples of 2 companies that are using approaches to busting bureaucracy. Explain the techniques that these companies are applying.

            The Washington Post recently had an article regarding Zappos recent restructuring of their already radical company. “It will eliminate traditional managers, do away with the typical corporate hierarchy and get rid of job titles, at least internally. The company told employees of the change at a year-end meeting, Quartz first reported” (Andhika, 2017). By eliminating positions, Zappos wants to create an environment that fosters employee’s development, gives them more decision making, and a voice within the company. McDonald’s also recently made changes and decided to do away with bureaucracy to work toward improving their customer relationship. By changing their lean management strategy and offering delivery service in New York, they are breaking out of the normal business practices.

Chapter 9: Do you believe that a no-growth philosophy of management should be taught in business schools?

There is certainly no reason that all types of business philosophies shouldn’t be taught within the scope of the business school curriculum. At some point in the organizational life cycle, there is a stage that growth is not the main goal of the company, especially if they are looking to restructure at any point in time. The no-growth philosophy should be a part of the overarching explanation of business practices (Nørreklit, 2017).

How can/should a biblical worldview be applied?

Proverbs 4:7 ESV says, “The beginning of wisdom is this: Get wisdom, and whatever you get, get insight”. Shrewdness incorporates having learning and experience, however, it additionally incorporates having the option to utilize that information and involvement in a sound manner. In business, the theory is just as important as the ability to properly apply it through experience. As business managers, we must ensure that we marry the concepts that we have learned throughout our schooling with the experiences we will have in our workplace. Only then will be able to attain the full wisdom that will help us be more successful as leaders within our companies and communities. Wisdom is knowledge applied, and without the application, the knowledge remains stagnant and eventually is forgotten.


Andhika, L. R. (2017). Pathology Bureaucracy. Jurnal Bina Praja: Journal of Home Affairs Governance9(1), 101-114.

Kaplan, A. (2017). European management and European business schools: Insights from the history of business schools. In Management Research (pp. 211-225). Routledge.

Nørreklit, H. (Ed.). (2017). A philosophy of management accounting: A pragmatic constructivist approach. Taylor & Francis.

Pollard, D., Chuo, S., & Lee, B. (2016). Strategies for mass customization. Journal of Business & Economics Research (JBER)14(3), 101-110.

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